At Bennatural Beauty, we take pride in crafting and delivering high-quality handmade soap and candle products. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges. However, customer satisfaction is our utmost priority, and we strive to resolve any issues that may arise.
Refunds:
If you have received a damaged or defective product, please contact our customer service within 5 days of receiving your order.
We may request photos or additional information to assess the issue.
If the damage or defect is confirmed, we will offer a replacement, depending on product availability and your preference.
Cancellations:
If you wish to cancel an order, please contact us as soon as possible.
If the cancellation request is received before the order is shipped, we will issue a full refund.
However, if the order has already been shipped, we cannot process a cancellation or refund.
Damaged or Lost Packages:
We take great care in packaging and shipping our products to ensure they arrive in excellent condition.
In the unfortunate event that your package is damaged or lost during transit, please contact our customer service.
We may require supporting documentation, such as photos or a shipping carrier's investigation report, to assist in resolving the issue.
Order Accuracy:
It is important to double-check your order details, including shipping address and product selection, before placing an order.
Once an order is placed, we are unable to make changes or modifications to it.
If you have any questions or concerns about our products or policies, please contact our customer service team at bennaturalbeauty@gmail.com. We are here to assist you and ensure your satisfaction.
Bennatural Beauty reserves the right to modify or update this return and refund policy at any time.
